Terms of Service

These Terms of Service ("Terms") govern your use of Sentrix ("Sentrix", the "Service"), the secure communications platform of the Counter Terrorism Department ("CTD"), delivered and maintained by Tech Net Group (Private) Limited ("TNG") and its child organization Intelligence X One (Private) Limited ("IntelXOne"). By signing in to the Service, you agree to these Terms.

1. Eligibility and official use

• Accounts are issued only by CTD to authorised personnel for the performance of official duties. There is no public or personal sign-up.
• The Service is for official purposes only. You must not use it for private personal communications, and you must not allow anyone else — including colleagues or family members — to use your account or device session.
• Your use of the Service is in addition to, and does not replace, your obligations under CTD's rules, the laws of Pakistan, and any oath or confidentiality undertaking that applies to you.

2. Account security

• You are responsible for safeguarding your device, your PIN or password, and any multi-factor authentication.
• Report a lost or stolen device, or any suspected compromise of your account, to your CTD administrator immediately.
• Do not share credentials, attempt to sign in as another officer, or bypass any security control.

3. Acceptable use

You must not use the Service to:

• Transmit anything unlawful, or anything inconsistent with your official duties;
• Harass, threaten, or impersonate any person;
• Introduce malicious software, or attempt to probe, test, or circumvent the security of the Service or its infrastructure;
• Reverse engineer, decompile, or extract the app or server software;
• Interfere with the Service's availability or the use of the Service by others.

4. Encryption and monitoring

One-to-one and group messages, files, and call media are end-to-end encrypted and are not readable by the Service. However:

• The Service processes metadata (who communicated with whom, when) and keeps security and audit logs. CTD may review these for security, compliance, and investigative purposes.
• Field reports submitted through Sentrix are read and moderated by authorised CTD supervisors and may be released into the CLERINT Fusion platform. Do not submit anything in a field report that is outside your reporting duties.
• CTD administrators can suspend accounts, remove devices, and apply organisation-wide policies at any time.

5. Intellectual property

The Service, its software, and its branding are the property of TNG, IntelXOne, or their licensors. You are granted a limited, non-transferable licence to use the app solely in connection with your authorised duties for CTD. You acquire no ownership or other rights in the software.

6. Availability and support

The Service is operated on CTD's own infrastructure. It is provided on a best-efforts basis; availability may be affected by maintenance, network conditions, or factors beyond either party's control. Support is provided through CTD's IT administration in coordination with TNG and IntelXOne. To the maximum extent permitted by law, the Service is provided "as is" without warranties of any kind.

7. Suspension and termination

CTD may suspend or terminate your access at any time — for example, on reassignment, retirement, or suspected misuse. On termination, your duty of confidentiality continues for information you received through the Service. Data removal on termination follows CTD's retention policy.

8. Liability

To the maximum extent permitted by applicable law, neither TNG, IntelXOne, nor CTD is liable to you for indirect, incidental, or consequential damages arising from use of the Service, including loss of data. Nothing in these Terms limits any liability that cannot lawfully be limited.

9. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of Pakistan.

10. Changes to these Terms

CTD, TNG and IntelXOne may update these Terms from time to time. Continued use of the Service after an update takes effect constitutes acceptance of the revised Terms. The effective date above states when the current version takes effect.

11. Contact

Questions about these Terms should be directed to your CTD IT administrator in the first instance, or to the Sentrix support team at sentrix-support@clerint.org.